![]() Not sure what Adobe is looking for at this point. IE v.11 is present on the system C drive in the Program Files (x86) folder. Install worked fine on W10, but something is missing on W11. He asked for my contact number and I gave it to him. 1 Trying to install a licensed copy of Photoshop Elements and the install shield stops with a message saying Internet Explorer v.4.0 or later is required. I just want to activate my software that I own! He said that the only way was to upgrade my software! I was furious and said that this was dishonest and that I wanted to speak to his superior. He came back shortly and said that they don't support this version anymore. The guy over there said to wait and to let him check into my account. That's when I contacted customer support. This time the error message is that it failed to activate it and I was to contact customer support. So I try to re-enter the same serial number. Only 1 other machine was shown so I deactivated that one. So I went back to my account to see which machines were activated so that I could deactivate some. My original error was that I had too many machines activated to use it. It had my original serial number there too. Press and hold (or right-click) the program icon, tap or click Properties, and then tap or click the Compatibility tab. ![]() I re-downloaded it from my account portal. ![]() Thoroughly research any product advertised on the sites before you decide to download and install it.That's precisely my frustration. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. ![]() Please report back results for all steps given so I know what else to suggest if necessary. See here the basic troubleshooting for install failure by Photoshop Elements: To Update Elements, Request you to please Launch and Close Elements Organizer and leave your system idle, depending on your interent connection speed - the. Is there any error message or number? If not it may be a failed install. There are topics on the page there to browse that can help, if not post in their forums and open a Support case all from that page. I have sent a message to Adobe Support a week ago but so far no response. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.Īdobe Photoshop is not a Microsoft app, it is an Adobe app that comes with premium support from Adobe here: ![]()
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